Returns & Exchanges
At Emma Sleep India, we offer a 100-night trial period to ensure your complete satisfaction with our sleep products. If you are not fully rested, we provide a hassle-free return and full refund process directly from your home.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal within your 100-night trial period to start the return process.
Schedule a Pickup
Once your request is approved, we will coordinate with our logistics partners to arrange a convenient time for a free doorstep collection of the mattress.
Quality Inspection
Our team will perform a quick on-site check to ensure the product is in good condition and free from significant damage or stains before removal.
Receive Your Refund
After the mattress is successfully picked up, we will process your full refund back to your original payment method within 7 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing